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Privacy Policy

In the context of the entry into force of the General Data Protection Regulation (EU) 2016/679 on 25 May 2018, we have strengthened our privacy policy.

Our commitments regarding the protection of your personal data

So that you can browse our website with peace of mind, we, TRIGANO VDL, as Data Controller, explain how we collect, process and use your personal data, in order to provide you on a daily basis with new services while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us through all our communication channels.

We take all necessary measures in order to:

  • provide you with clear and transparent information on how your personal data will be collected and processed;

  • implement all technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorised third party;

  • retain your personal data only for as long as necessary for the purposes of the processing or the relevant service;

  • offer you at any time the possibility to access and amend the personal data we process.

To achieve these objectives, we implement appropriate technical and organisational measures to ensure that processing activities comply with applicable personal data protection law.

1. When and what personal data do we collect?

Your personal data may be collected when:

  • you visit our website, which may use cookies;

  • you create an account on our website;

  • you submit a contact request;

  • you communicate with our customer service department;

  • you subscribe to our newsletter;

  • you request an appointment;

  • you apply for a job.

In this context, TRIGANO VDL, as Data Controller, may implement data processing activities in compliance with the applicable regulations, the purpose of which is to process your request and communicate with you. Thus, after registering on our website and subject to their consent, the user of our website may receive newsletters and informational content.

Information whose collection is strictly necessary in order to provide you with a service is marked with an asterisk and generally concerns your surname, first name and email address.

With regard to cookies collected when you connect to our Trigano VDL website, we invite you to consult our Cookie Policy in section 4 “Cookie management”.

We may also collect your data when you apply online via the recruitment module. With regard to recruitment, we invite you to consult the personal data protection policy intended for candidates by clicking on the following link:
https://www.chausson-camping-cars.fr/wp-content/uploads/mvdl_pol-protection-donnees-personnelles-candidats_en.docx

2. Who are the recipients of your personal data?

We ensure that only authorised persons within TRIGANO VDL can access your personal data.

We may communicate your data to third parties acting as processors, bound by a processing agreement in order to carry out, in particular, hosting, storage, communication, data processing, database management or IT maintenance services. These companies and processors will be subject to the same security and confidentiality obligations as TRIGANO VDL.

3. Where is your personal data stored?

Data is stored in compliance with French legislation and European regulations.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

Data retention periods comply with CNIL recommendations and/or legal obligations:

  • Account data: 3 years from your last contact with TRIGANO VDL.

  • Prospect data: 3 years from your last contact with TRIGANO VDL.

At the end of these periods, we may archive the data, in particular to comply with statutory limitation periods for legal actions.

4. Cookie management

When you consult our website, TRIGANO VDL, as data controller, may use cookies and other trackers.

A “cookie” is a small text file placed on your computer, tablet or mobile phone when you visit a website, read an email or use software or a mobile application. In particular, during their validity or storage period, cookies allow information about your browser to be stored in order to recognise your device during a subsequent visit and track your browsing journey.

These cookies may be placed by:

  • TRIGANO VDL: these are “first-party cookies”;

  • partners/service providers of TRIGANO VDL, or third-party companies: these are “third-party cookies”.

The issuance and use of cookies by third parties are subject to the data protection policies of these third parties (links below). We have neither access to nor control over third-party cookies. Only the issuer of a cookie is likely to read or modify the information contained in that cookie.

Cookies used include, in particular:

  • Cookies strictly necessary for the operation of the website (“technical cookies”): for example, these allow your session to be maintained and your authentication to be secured, the contents of your shopping basket to be saved, the display of the website to be adapted to your preferences, and your choice regarding the placement of cookies to be stored. In accordance with Article 82 of the French Data Protection Act (“Informatique et Libertés”), these cookies are exempt from your prior consent. You may delete these cookies at any time, but their deletion may cause difficulties.

  • Audience measurement cookies: used to measure website traffic and use, compile visit statistics and detect possible malfunctions. These cookies may or may not be exempt from consent.

  • Personalisation cookies: used to offer personalised content and services according to your interests. These cookies require your prior consent.

  • Targeted advertising cookies: used to track browsing on the website and offer advertisements tailored to your interests. These cookies require your prior consent.

  • Social media cookies: allow these platforms to track your browsing on our website and match this information with other data they hold. These cookies require your prior consent.

Retention period: Cookies strictly necessary for the operation of the website are retained for a period limited to the time necessary to ensure functionality.

Audience measurement cookies are placed on your device for a maximum lifespan of thirteen (13) months from their initial placement, and this period is not automatically extended during new visits. Information collected through cookies is retained for a maximum period of twenty-five (25) months.

Other third-party cookies, where applicable, are retained for the period specified in the privacy policy of the companies placing these cookies.

In order to collect your consent, during your visit and regularly thereafter, a consent banner will be displayed on your screen. This is an external consent management platform, COMPLIANZ, which will be accessible on our website at any time.

This banner indicates each cookie category that may be placed on your computer and allows you to:

  • “Accept all”;

  • “Reject all”;

  • “Customise” your choices by cookie or by purpose.

Thanks to the settings of this platform, you can, at any time, easily and free of charge, choose whether or not to accept the storage of cookies on the browser of your computer, tablet or mobile phone. You may withdraw your consent or change your preferences at any time by clicking on the platform access link at the bottom of the page.

Warning: Any settings you apply via this platform may affect your browsing on the Internet and your conditions of access to certain services that require the use of cookies.

You may also choose to configure your browser to block or delete all or part of cookies directly via the privacy settings. If you choose to block cookies strictly necessary for the operation of the website, we decline all responsibility for any consequences related to degraded functioning of our services.

Below you will find information relating to cookies that may be placed on the browser of your computer, tablet or mobile phone when you visit pages of the website https://www.motorhomes-chausson.co.uk/

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Flow-Flow Social Stream

Purpose pending investigation

Usage

We use Flow-Flow Social Stream for display of recent social posts and/or social share buttons. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
ff_news_session
Expiration
session
Function

PixelYourSite

Statistics

Usage

Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
pysTrafficSource
Expiration
1 day
Function
Store referring website
Name
pys_landing_page
Expiration
session
Function
Store which page was visited first

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wf_loginalerted_*
Expiration
persistent
Function
Provide protection against hackers
Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
pys_advanced_form_data
Expiration
Function
Name
pys_start_session
Expiration
Function
Name
pys_first_visit
Expiration
Function
Name
_fbp
Expiration
Function
Name
pys_session_limit
Expiration
Function
Name
last_pysTrafficSource
Expiration
Function
Name
last_pys_landing_page
Expiration
Function
Name
chatbase_anon_id
Expiration
Function
Name
pbid
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
FUTURE_ACTION_CALENDAR_IS_VISIBLE_classic-editor
Expiration
Function
Name
acf
Expiration
Function
Name
continueReview
Expiration
Function
Name
e_globals
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
comparateur
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
_gid
Expiration
Function
Name
_gcl_aw
Expiration
Function
Name
e_wp
Expiration
Function
Name
e_document/global
Expiration
Function
Name
agent-details
Expiration
Function
Name
wf-scan-issue-expanded-22
Expiration
Function
Name
at-lojson-cache-ra-570134e29a273d8e
Expiration
Function
Name
ate_widget_fetch_time
Expiration
Function
Name
cmplz_toggle_data_id_0
Expiration
365 days
Function
Name
persist:hs-beacon-9db9417a-5e2f-41dd-8857-1421d5112aea
Expiration
Function
Name
wf-repair-file-sudo
Expiration
Function
Name
cywyc_data
Expiration
Function
Name
wf-scan-issue-expanded-30
Expiration
Function
Name
cmplzDashboardDefaultsSet
Expiration
365 days
Function
Name
undefined
Expiration
Function
Name
_at.hist.1012
Expiration
Function
Name
cmplz_toggle_data_id_1
Expiration
365 days
Function
Name
qm-front-container-pinned
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
vc4-templates_expiresIn
Expiration
Function
Name
cmplzFormValues
Expiration
365 days
Function
Name
ams_tq_last_ids
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
_at.hist.0715
Expiration
Function
Name
cmplz_toggle_data_id_2
Expiration
365 days
Function
Name
wpr-hash
Expiration
Function
Name
NRBA_SESSION
Expiration
Function
Name
_grecaptcha
Expiration
Function
Name
at-rand
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
cmplz_toggle_data_id_3
Expiration
365 days
Function
Name
simpleStorage
Expiration
Function
Name
algoliasearch-client-js
Expiration
Function
Name
WP_PREFERENCES_USER_1
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
wf-scan-issue-expanded-16
Expiration
Function
Name
persist:hs-beacon-message-9db9417a-5e2f-41dd-8857-1421d5112aea
Expiration
Function
Name
wf-scan-issue-expanded-17
Expiration
Function
Name
cmplz_toggle_data_id_4
Expiration
365 days
Function
Name
wf-scan-issue-expanded-1
Expiration
Function
Name
wf-scan-issue-expanded-29
Expiration
Function
Name
_at.hist.0214
Expiration
Function
Name
wistia
Expiration
Function
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Expiration
Function
Name
wistia-video-progress-j042jylrre
Expiration
Function
Name
wf-scan-issue-expanded-2
Expiration
Function
Name
vc4-templates
Expiration
Function
Name
redirect_displayType
Expiration
Function
Name
cmplz_layout
Expiration
365 days
Function
Name
cywyc_token
Expiration
Function
Name
ate_widget_url
Expiration
Function
Name
_at.hist.0818
Expiration
Function
Name
loglevel
Expiration
Function
Name
_at.cww
Expiration
Function
Name
_at.hist.0210
Expiration
Function
Name
wf-scan-issue-expanded-47
Expiration
Function
Name
wpr-show-sidebar
Expiration
Function
Name
404s_displayType
Expiration
Function
Name
as_active_tab
Expiration
Function
Name
ff_stream
Expiration
Function
Name
gf_display_empty_fields
Expiration
Function
Name
ff_first_time
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
wp_lang
Expiration
Function
Name
ff_news
Expiration
Function
Name
hsoffset_wp-users_6544acf37b93a
Expiration
Function
Name
adobeCleanFontAdded
Expiration
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Expiration
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message_bubbles_have_been_shown
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ate-maiya-info
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FUTURE_ACTION_CALENDAR_IS_VISIBLE_quick-edit
Expiration
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popup-40413-impressions-count
Expiration
Function
Name
topicsLastReferenceTime
Expiration
Function
Name
last_pys_utm_source
Expiration
Function
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last_pys_utm_medium
Expiration
Function
Name
last_pys_utm_campaign
Expiration
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Name
hsoffset_distributeur_5e74f230ce7e7
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wf-scan-issue-expanded-3
Expiration
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phpdebugbar-tab
Expiration
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phpdebugbar-visible
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phpdebugbar-height
Expiration
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wf-scan-issue-expanded-5
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persist:hs-beacon-session-9db9417a-5e2f-41dd-8857-1421d5112aea
Expiration
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elementor_safe_mode_token
Expiration
Function
Name
wp-autosave-1
Expiration
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Name
wordpress_7b12b29014c544e48fed2c4a214590da_xframe
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multiFbc
Expiration
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Expiration
Function
Name
hsoffset_modele_5f4cb6217bf85
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Function
Name
hsoffset_elementor_library_
Expiration
Function
Name
qm-container-height
Expiration
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Name
_gat_UA-2448252-36
Expiration
Function
Name
checkPassword
Expiration
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Name
ignoresite
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/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
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Name
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5. Our security and confidentiality commitments

Respecting your right to protection, security and confidentiality of your data is our priority.

TRIGANO VDL implements organisational and technical security measures appropriate to the sensitivity of personal data in order to protect it against any malicious intrusion, loss, alteration or disclosure to unauthorised third parties.

When developing, designing, selecting and using our services that rely on the processing of personal data, TRIGANO VDL takes into account the right to personal data protection from the outset.

As all personal data is confidential, access is limited to TRIGANO VDL employees or service providers acting on behalf of TRIGANO VDL who need it in order to carry out their duties. All persons with access to your data are bound by a duty of confidentiality.

6. What are your rights?

In order to allow you to control our use of your personal data, you benefit from the following rights:

  • right to information;

  • right to object to the processing of your personal data;

  • right of access to the personal data we process;

  • right to rectification;

  • right to erasure;

  • right to data portability;

  • right to restriction of processing;

  • right to define instructions regarding the retention, erasure and communication of your personal data after your death;

  • right to lodge a complaint with the CNIL.

You may exercise your rights:

  • by email: aboisot@trigano.fr

  • by post to: Trigano VDL – DPO – 100 rue Petit, 75019 PARIS

In the event of reasonable doubt regarding your identity, Trigano VDL reserves the right to request any document enabling it to verify your identity.

If you would like further details on the content of these rights, please contact us using the above addresses.

We will provide responses to your requests as soon as possible and in any event within one month from receipt of your requests.

To ensure your request is handled more efficiently, please remember to:

  • indicate your identity;

  • indicate the processing activity(ies) concerned by your request;

  • indicate the right(s) you wish to exercise;

Click here to instantly unsubscribe from all TRIGANO VDL marketing communications.

In the event of difficulties relating to the management of your personal data, we invite you to contact us before lodging a complaint with the CNIL.

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